Frequently Asked Questions (FAQ)
Who cleans my home?
All Cleaner Living staff members are thoroughly screened, back ground checked, insured and bonded. Our professional cleaners are highly experienced and offer a service that is second to none.
Do you pay for referrals if I refer you to someone?
Yes! If you refer someone to us and they set up at least 3 regular cleans, you will recive 50% off one of your regular cleans! We thrive on referrals and are generous when you refer!
Why are some services cheaper than others?
Because they should be! The underground market (aka “trunk-slammers”) seems less expensive but in the long run it really isn’t. They give the cleaning industry a bad name by not paying taxes, not carrying the proper licensing, insurance & bonding. At Cleaner Living, we are licensed, bonded, insured & perform criminal background reports on our cleaners, which are available for our clients review upon request.
How long have you been in business?
Since 2005! We’re one of the largest most experienced cleaning services in the area. We are A rated on Angie’s List as well as the Better Business Bureau.
Are you insured and bonded?
Yes! Your safety and protection is top priority. We are insured and bonded above the basic limits.
Are you a franchise?
No, we may look like one because we are just as professional. But, we have the freedom to provide you with a more customized service and our prices are usually slightly lower than the franchises.
Does your staff speak english?
Yes, our cleaners must be able to read and speak English because we offer a customized cleaning for our clients. We do not use illegal labor which is common with many other services.
What's your refund policy?
Due to the subjective nature of cleaning, we unfortunately can’t offer any refunds. However, if anything was missed by the team, please let us know within 24 hours and we’d be happy to send a team back to finish up those areas.
Do I have to be home when they clean?
The choice is yours. Most clients find the most convenient and secure method if they are not going to be home when their cleaners arrive is to purchase a lock box and give us the code. This way we have access to your home, without needing to keep a key with us. If your home is equipped with a security system, please make the necessary arrangement to give the team access to your home on the scheduled day. If you would like to give us an alarm code, we will see that it is safe in your file.
How do I know you'll do a good job?
No one in the industry goes further to ensure a high quality cleaning than Cleaner Living. All of our cleaners are of the highest quality in the industry and most of our team members are backed with a number of years of cleaning experience. Furthermore, we encourage you to email us any comments after your cleaning, this is your opportunity to relay your comments and compliments to us. If the cleaning is less than excellent, let us know in detail how we may improve. Your comments are extremely valuable to us.
What about my pet?
Cleaner Living realizes that pets are family too! If you would please advise us if you have pets before we clean, we can be prepared when we arrive at your home. We don’t want to upset your pet with the introduction of new people, smells and noises. It has been our experience that pets are better kept away or restricted to allow us to clean your house better with less stress on your pet. For health reasons, our staff does not handle any type of animal or human waste.
What do I have to supply?
Nothing! Cleaner Living provides all the necessary professional quality cleaning equipment and supplies. If you have a special product you prefer us to use, such as specific wood floor cleaner, granite cleaner or polish, we’ll be happy to use it. All our cleaning products are Non Toxic and used on the proper surfaces they are designed for. Our vacuums have double Hepa-Filtration systems and are of the highest quality in the industry.
How do I know your service fits my needs?
We will provide you with a detailed checklist of what our regular cleaning routine includes. Our regular program is based on the most common tasks requested by our clients. If you have special concerns and would like to delete or add tasks, we can design a package precisely tailored to your needs. Our goal is your satisfaction.
Can I count on you to be there?
YES! We always show up because we know how frustrating it is to come home to a messy house. Due to our flexible and ever-changing schedule, we are unable to commit to a specific TIME of day for our arrival. However, we will work with you to overcome any scheduling conflicts and you may call our office the morning of your cleaning if you need an approximate time range.
Am I committing to a long-term contract?
No. We rely on our superior quality of service and your satisfaction rather than any contract to retain you as a client. Should you request our services for regular basis, you will be scheduled indefinitely in advance to reserve your day. Should you choose to reschedule or cancel services, simply call our office a minimum of two business days in advance.
How do I pay?
Simply leave a check out for your cleaning team member before you go to work, or pay the team member directly by check if you’re at home. We also accept E-check as a form of payment. Simply leave a voided check on the counter the day of your cleaning and we will run it through our E-Check system once your cleaning has been completed. You can also use our E-Check option for auto debit.
Are you guaranteed?
Quality is our #1 goal. If any area or item we were scheduled to clean is unacceptable, please do not re-clean the area, call our office within 24 hours and we will arrange a re-clean of any missed areas. It is important to us that we provide excellent service to all of our clients and by giving you this guarantee, we hopefully will make you a customer for life.
Did You Know?
Cleaner Living uses our own line of eco-friendly, non-toxic, hypoallergenic cleaning products for the health of your visitors.