Frequently Asked Questions (FAQ)
Who cleans my home?
All Cleaner Living staff members are thoroughly screened, back ground checked, insured and bonded. Our professional cleaners are highly experienced and offer a service that is second to none.
Do you pay for referrals if I refer you to someone?
Why are some services cheaper than others?
Because they should be! The underground market (aka “trunk-slammers”) seems less expensive but in the long run it really isn’t. They give the cleaning industry a bad name by not paying taxes, not carrying the proper licensing, insurance & bonding. At Cleaner Living, we are licensed, bonded, insured & perform criminal background reports on our cleaners, which are available for our clients review upon request.
How long have you been in business?
Are you insured and bonded?
Are you a franchise?
Does your staff speak english?
What's your refund policy?
Do I have to be home when they clean?
How do I know you'll do a good job?
No one in the industry goes further to ensure a high quality cleaning than Cleaner Living. All of our cleaners are of the highest quality in the industry and most of our team members are backed with a number of years of cleaning experience. Furthermore, we encourage you to email us any comments after your cleaning, this is your opportunity to relay your comments and compliments to us. If the cleaning is less than excellent, let us know in detail how we may improve. Your comments are extremely valuable to us.
What about my pet?
Cleaner Living realizes that pets are family too! If you would please advise us if you have pets before we clean, we can be prepared when we arrive at your home. We don’t want to upset your pet with the introduction of new people, smells and noises. It has been our experience that pets are better kept away or restricted to allow us to clean your house better with less stress on your pet. For health reasons, our staff does not handle any type of animal or human waste.
What do I have to supply?
Nothing! Cleaner Living provides all the necessary professional quality cleaning equipment and supplies. If you have a special product you prefer us to use, such as specific wood floor cleaner, granite cleaner or polish, we’ll be happy to use it. All our cleaning products are Non Toxic and used on the proper surfaces they are designed for. Our vacuums have double Hepa-Filtration systems and are of the highest quality in the industry.
How do I know your service fits my needs?
Can I count on you to be there?
Am I committing to a long-term contract?
How do I pay?
Are you guaranteed?
Did You Know?
Cleaner Living uses our own line of eco-friendly, non-toxic, hypoallergenic cleaning products for the health of your visitors.